Privacy Policy

1Introduction

This Privacy Policy explains how KARIGARI CREATIONS PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, stores, shares and protects personal information when you visit or use iwcspphospitality.com (the “Website”) and use our hotel booking, travel assistance, guest support and related hospitality services.

By using the Website or submitting information through it, you acknowledge that you have read and understood this Privacy Policy.

We aim to handle personal information responsibly and transparently and to process it only for legitimate purposes connected with the services we provide.

2Information we collect

Depending on how you use the Website, we may collect the following information:

• Company or organisation name, where provided.
• Point of contact (POC) name.
• Guest name or names associated with a hotel booking.
• Phone number and email address.
• Delegation or visitor type, such as Indian or Foreign.
• Hotel check-in and check-out dates, number of rooms and occupancy information.
• Booking reference, transaction reference, payment status and related booking information.
• Information you provide through travel assistance, guest support, currency exchange or other enquiry forms.
• Information you voluntarily provide when communicating with our support team.
• Technical information such as IP address, browser type, device information, approximate location, pages visited and website activity, where collected through cookies, analytics or similar technologies.

We do not ask you to provide payment card numbers, CVV numbers, passwords or other payment credentials directly through ordinary booking forms. Payment information is handled through the payment service used at checkout.

3How we use your information

We may use personal information for purposes including:

• Processing and managing hotel accommodation bookings.
• Checking room availability and maintaining booking records.
• Processing and reconciling payments and payment status.
• Sending booking confirmations, receipts, payment updates and other service-related communications.
• Providing travel assistance, guest support and responses to enquiries.
• Sharing relevant booking information with the hotel or service providers where necessary to fulfil your requested service.
• Managing cancellations, changes, refunds and customer support.
• Maintaining website security, preventing fraud, misuse and unauthorised activity.
• Improving the Website, services and user experience.
• Complying with applicable laws, regulations, legal processes and lawful requests.

4Payment processing

Payments for accommodation may be processed through HDFC SmartGateway or another payment service provider displayed on the Website.

Payment service providers may collect and process payment information in accordance with their own privacy policies and terms. We receive or retain transaction-related information necessary to identify and reconcile your booking and payment.

We do not intentionally store complete card numbers, CVV numbers, PINs or banking passwords on our Website.

5Sharing of information

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, including with:

• Marriott Hotel & Convention Centre & Courtyard by Marriott, Hyderabad, or other accommodation providers involved in fulfilling your booking.
• Payment gateways, banks and payment service providers for payment processing and reconciliation.
• Technology, hosting, email, communications, analytics, security and other service providers who support the operation of the Website or our services.
• Professional advisers, auditors or service providers where reasonably necessary.
• Government authorities, regulators, courts or law-enforcement agencies where required or permitted by applicable law.

We do not sell your personal information to third parties.

6Hotel and service-provider information

To provide accommodation and related hospitality services, information necessary to fulfil your booking may be shared with the hotel and relevant service providers.

For example, guest names, stay dates, occupancy details and contact information may be provided to the hotel for reservation management, guest servicing and operational requirements.

Once information is shared with a third-party service provider, that provider may process it under its own applicable terms and privacy practices in addition to our contractual or other arrangements with that provider.

7Cookies and analytics

The Website may use cookies, pixels, local storage and similar technologies to operate essential functions, remember preferences, understand website usage and improve performance.

We may use analytics or similar tools to understand how visitors use the Website. These tools may collect information such as browser type, device information, pages viewed, approximate location and interaction data.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

8Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, financial and accounting records, dispute resolution, fraud prevention and compliance with legal or regulatory obligations.

When personal information is no longer required for these purposes, we may securely delete, anonymise or otherwise dispose of it in accordance with our applicable retention practices and legal obligations.

9Data security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure. You should use reasonable care when submitting information online.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

10Your rights and choices

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request information about the personal data we process about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion or erasure of personal information where legally permitted.
• Withdraw consent where processing is based on consent, subject to applicable legal and contractual limitations.
• Raise a grievance regarding our processing of your personal information.

Requests may be submitted using the contact details provided below. We may need to verify your identity before processing a request.

Some information may need to be retained where required for legal, regulatory, accounting, security, fraud-prevention or legitimate operational purposes.

11International visitors and cross-border processing

The Website is available to both Indian and international delegates. Depending on the service provider, payment method, hosting arrangement or other operational requirement, personal information may be processed in India or in another jurisdiction.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and our contractual arrangements with relevant service providers.

12Children’s privacy

Our Website and hotel booking services are intended for conference delegates, guests and other users who are able to enter into applicable agreements for the services they request.

We do not knowingly seek to collect personal information from children except where it is necessary for a legitimate booking or hospitality purpose and is provided by an appropriate parent, guardian or authorised person.

13Third-party websites and services

The Website may contain links to third-party websites, hotel websites, payment services or other external services.

We are not responsible for the privacy practices, security or content of third-party websites or services. You should review the privacy policy and terms applicable to any third-party service before providing personal information.

14Marketing communications

We may send service-related communications necessary to administer your booking, payment, cancellation, travel assistance or other requested service.

Where we send optional promotional or marketing communications, we will provide an appropriate way to opt out where required by applicable law.

15Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data-processing practices.

The updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.